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DLP ® is a service of Pioneer Communications. At Pioneer Communications, we strive to provide the highest quality international calling service at attractive rates. For the purposes of this document, all references to DLP apply to Pioneer Communications.

User Agreement

EFFECTIVE: 2016

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DLP Prepaid Calling Agreement Subject to Change at Any Time In the Sole Discretion of Service Provider. Any changes will apply on a prospective basis only.

By purchasing or using the DLP prepaid calling service ("Service"), the user (or "You") accept/s the rates, terms, and conditions ("Terms") identified on this page as such Terms are updated prospectively from time to time. You should periodically check our website for any changes to the Terms which will be posted with the new effective date.

Customers in the U.S. and Canada can call 1-866-357-0338 anytime and any day to contact customer service, to report a problem, and to inquire about international rates, charges, access numbers, and country codes. You may also Email customer service at support@pioneercommunications.us

The Terms include the following:

• Rates vary and are subject to change without advance notice
• DLP is not intended for emergency call (911), for fax transmissions, for intrastate dialing in the U.S., to place 500, 700, 800, 888, 877, 866, 855, 900, 976, 411, or 555 number calls, to place certain toll-free, operator-assisted, third-party billed, directory assistance or collect calls
• DLP may not be able to complete calls to certain "special services" codes in all countries due to fraudulent account concerns
• Calls made from pay telephones and certain other public phones in the US are assessed an additional USD 0.65 per call. Please refer to our web site for pay telephone charges for calls made from outside the US
• Calls made in the United States using the toll free access number will incur an additional charge of USD 1 cent per minute. Please refer to our web site for charges related to toll free access number calls made from outside the United States. Also, hotels may apply additional charges for calls made using their phones. These charges are billed directly by the hotel and are not related to DLP service. Please check with Your accommodations regarding these additional charges
• Calling plan renewal fees will be deducted from Your account if You have opted to have Your calling plan auto-renew monthly - please refer to the specific monthly calling plan fees on the DLP.com website
• Calls are billed in increments of one minute, with fractions thereof rounded up to nearest whole minute

DLP Member Based Prepaid Card

General Information

DLP Prepaid Card is available to members of the DLP phone club. Presently, no new members are accepted into the DLP phone club. The only users are existing members and have been members for over 5 years in the DLP phone club.

Plan Enrollment and Auto-Renewal

By becoming a member of the DLP phone club, You agree to have the monthly Plan Fee deducted from Your initial signup balance and at the stated renewal date of the respective Plan, provided there are sufficient funds available to enable the Plan to auto-renew. Plans will auto-renew by default unless You select to have Your Plan manually renewed either at signup or by initiating changes in the Members Area section of the DLP website.

Refund Policy

• All payments made to purchase prepaid phone service are non-refundable.
• All remaining fund in your account must be consumed by using our phone service.

Miscellaneous

You should make every effort to safeguard Your account number and PIN. DLP is not responsible for lost or stolen PINs or unauthorized use. It is recommended You change Your PIN once every ninety (90) days or as frequently as You choose. You should ensure You fully log out of the DLP.com website when accessing Your account from a public or shared computer to ensure Your account is not subject to unauthorized access.

Credit card fraud is a criminal offense. At DLP, we use automated and manual systems to confirm proper credit card authorization, including having DLP representatives call persons who have signed up for DLP. We also track every transaction. Information related to fraudulent transactions, including but not limited to IP addresses, detailed call records, transaction data and email addresses is collected and will be provided to appropriate law enforcement officials consistent with applicable law when required to assist in the prosecution of any persons attempting to commit fraud on the DLP web site.

Depending on Your mobile service provider, You could be charged Roaming Charges. This applies to both DLP and DLP EZ Dial calls originated from a mobile phone. DLP is not responsible for any roaming charges incurred by You. Please check with Your mobile service provider on the details of Your mobile plan to determine the roaming charges that will be incurred by You to use Your mobile phone in other countries and other regions.

Refund/Credit Policy - Service Disruptions

At DLP we are committed to delivering high quality service every day. However, circumstances beyond our control may result in occasional disruptions in service. We will issue a credit or a refund only in the following circumstances:

• If You are charged for a call that was never completed (for example, there was no live answer or dead air to the called party). Upon verification, we will credit Your account the amount charged;
• 100% call quality credit is based on reporting call quality issues You encounter during a connected call up to $5.00 a month, subject to DLP verification of such issue. Poor quality can include but is not limited to: excessive static, one way audio, and dead-air
• If You have an account that has been depleted by a total of less than $5 USD (or equivalent billing currency in CAD, EUR or GBP) either from usage or maintenance charges, and wish to discontinue the service;
• If You have unintentionally created two or more DLP accounts and want to close the additional account.
• If You were incorrectly charged for services not received or for which You did not authorize. In such cases, You must contact DLP within 24 hours of the attempted call or discovery of the erroneous charges in order to be eligible for any refunds.

Cancellation Policy

You may permanently close Your DLP account and stop all communication by sending a request in writing to support@pioneercommunications.us We will then close Your account, which will disable all future access and You will receive a refund for unused funds minus any gratuitous bonus or discount credit minutes received.

Call Records

Calling Records are only available for download for the past twelve (12) months. Requests for Calling Records greater than twelve (12) months can only be retrieved with a request in writing sent to support@pioneercommunications.us or by contacting our Customer Service department at 1-866-357-0338 DLP reserves the right to assess a service fee to retrieve this information.

Disclosure of Information

DLP reserves the right at all times to disclose any information DLP deems necessary to satisfy any applicable law, regulation, legal process or government request.

Force Majeure

DLP will not be liable for any failure of performance due to causes beyond its control, including, but not limited to, Acts of God, fires, floods or other catastrophes, national emergencies, insurrections, riots or wars, strikes, lockouts, work stoppages or other labor difficulties, preemption of existing services in compliance with any law, order, regulation or other action of any governing authority or agency thereof.

Warranties

No representation or warranty, express or implied, is made regarding available number of minutes to a particular country or remaining number of minutes to a particular country.

No warranty, express or implied, is made regarding the condition or fitness of the services offered or use of the service for any particular use or purpose, including warranties of title or implied warranties of merchantability or non-infringement. DLP does not authorize anyone to make a warranty on its behalf and You may not rely on any statement of warranty as a warranty by DLP. With respect to any allegation, claim, or dispute related to use of the service provided hereunder, the liability of DLP, or any of its employees, agents, or cooperating service Providers (the "Parties") shall be limited to an amount equal to the charge for such affected service. IN NO EVENT WILL THE PARTIES BE LIABLE FOR ANY PUNITIVE, SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES. USER ACCEPTS THESE TERMS AND CONDITIONS BY USING THE SERVICE.

Indemnification

You will indemnify, defend, and hold harmless DLP and its distributors and agents against all claims of loss or damage arising from use of the Service, including (a) allegations or claims for libel, slander, invasion of privacy, or infringement of copyright arising out of the material, data, information, or other content transmitted via the Service, and (b) all other allegations and claims arising out of any intentional acts or omission, whether giving rise to criminal or civil liability, by You or others authorized by You to use the Service.

Suspension and Interruption

DLP may deny or limit use of the Service for any lawful reason. If DLP suspects fraudulent use of the Service, it may be suspended or terminated, and Service calls may be intercepted, without notice.

DLP will suspend or discontinue Your account in the event You file a charge back request with Your Credit Card service provider or a payment dispute with PayPal. DLP will not allow future accounts to be created using the same account name, number and credit card information used in the dispute filing with Your Credit Card service provider or with PayPal.

DLP will not be liable for any act or omission of any company furnishing a portion of the service or of any third party, including those vendors participating in offerings made to You, or for damages associated with service, channels, or equipment that it does not furnish, or for damages that result from the operation of customer-provided systems, equipment, facilities or services that are interconnected with DLP services.

No dispute or claim may be brought as a class action or as a private attorney general, and You will not have the right to act as a class representative or participate as a member of a class of claimants with respect to any dispute or claim.

No waiver of the Terms is valid. DLP, in its sole discretion, may modify and assign these Terms.

The Terms are binding upon You and DLP and upon, respectively, Your and DLP's agents and heirs. If any part or provision of these Terms is finally determined to be invalid or unenforceable under applicable law by a court of competent jurisdiction, then that part or provision will be ineffective only to the extent of such invalidity or unenforceability, without in any way affecting the remaining parts or provisions of these Term, which will still be given full force and effect.

If You have a dispute concerning Your Service, You should first call the Customer Service at 1-866-357-0338 or refer to the pioneercommunications.us web site for additional information and instructions. If You are unable to resolve the dispute with Customer Service, You agree that the exclusive forum for resolution shall be through arbitration instead of court proceedings, trials, and class actions. Arbitration is final and binding. You agree that all disputes arising out of or related to these Terms (regardless as to whether the dispute is based in contract, tort, statute, fraud, misrepresentation, or any other legal or equitable theory) will be submitted to the American Arbitration Association ("AAA"), for final and binding arbitration. For Consumers, the arbitration will be conducted under the AAA Arbitration Rules for the Resolution of Consumer-Related Disputes Commercial Arbitration Rules ("AAA Rules"), as such rules are in effect on the date of commencement of the arbitration and as such rules are modified by these Terms. For businesses that purchase DLP Business Service, the arbitration will be conducted under the AAA Arbitration Rules for Commercial Disputes, as such rules are in effect on the date of commencement of the arbitration and as such rules are modified by these Terms.

For more information regarding AAA, You may visit its web site at www.adr.org. The arbitration will be based only on the written submissions of the parties and documents submitted to the arbitrator, unless the parties agree or the arbitrator orders otherwise. Additional charges may apply for such procedures. The award may be confirmed and enforced in any court of competent jurisdiction. Currently, the AAA Rules provide for reduced filing fees for consumers. Unless otherwise provided for in the AAA Rules or in the arbitration award, all other administrative fees and expenses of arbitration, including the fees and expenses of the arbitrator, will be divided equally between You and DLP. Each party will bear the cost of preparing and presenting its own case. Any in-person arbitration proceedings will be held in Boston, Massachusetts or at the location that AAA selects unless otherwise mutually agreed upon by the parties. Each dispute will be arbitrated on an individual basis and will not be consolidated in any action with the disputes or claims of other consumers or customers. No dispute or claim may be brought as a class action or as a private attorney general, and You will not have the right to act as a class representative or participate as a member of a class of claimants with respect to any dispute or claim related to the Service. Any dispute or claim arising out of or relating to these Terms must be brought within one year after the date on which the basis for the dispute or claim first arises or the period of time provided by statute.

These Terms are governed by and construed under the laws of the State of California. The court of Venue is Van Nuys, Ca Court House.